Secure payment
Emlivo is based in Dubai. Card payments are taken by our international payment partner, which acts as the merchant of record. You enter your card details on its secure page; they are never sent to or stored on Emlivo servers. 3D Secure is supported.
Prices are charged in USD. The total is shown on the payment page before you confirm, and you accept the terms of sale before paying.
When is your plan activated?
When you start the 7-day free trial, nothing is charged; your subscription is active at once and 10 trial credits are added. Your plan credits are added with the first plan charge at the end of the trial.
Credit packs are added as soon as the payment is confirmed. Even if you close the payment tab, the result is matched to your account in the background.
Your billing details
The invoice is issued with the name, e-mail and address you enter on the payment page. Check them before you pay.
An issued invoice cannot be changed afterwards. If something is wrong, write to [email protected] with your payment date.
Where is your invoice?
The invoice is issued at the time of payment by our payment partner and sent to your e-mail address. You can also download it as PDF from the Invoices page in your account.
Because Emlivo is based in Dubai and sales go through an international payment partner, the invoice is issued from abroad.
Cancellation and refunds
If you cancel during the trial, nothing is charged. You can cancel from the Subscription page at any time; access continues until the end of the paid period.
Credits used for completed generations are not refunded. If a generation fails for a technical reason, its credits are returned automatically.
For double charges or verified outages, write to [email protected]. Approved refunds are returned to your card within 14 business days at the latest.
Useful tips
- If a payment fails, check that your card is open to online payments and has enough limit; most failed payments are caused by these two.
- Before the trial ends, make sure the card you added is valid. You can update your card from the Subscription page.
- If money was taken from your card but your plan or credits did not appear, write to us with the payment date and amount.
Frequently asked questions
Are my card details stored on Emlivo?
No. Card details are entered on the payment partner’s secure page and are never sent to or stored on Emlivo servers.
Will my invoice be sent by e-mail?
Yes. For card payments the invoice is sent to your e-mail address after the payment and can also be downloaded from the Invoices page in your account.
Why is the invoice issued from abroad?
Emlivo is based in Dubai and card payments are taken by an international payment partner acting as the merchant of record, so the invoice is issued by that partner.
I paid by mistake. Can I get a refund?
Write to [email protected] with the payment date and amount. If no credits were used, we review the request and approved refunds are returned to your card.