Payments

Accepted Payment Methods

You can pay for your Emlivo plan and credit packs by card. Payment is taken on the secure page of our licensed payment provider; your card details never reach our servers.

Accepted cards and wallets

How you can pay

Credit card

Trial available
  • 7-day trial for $1; the plan fee is charged only if you do not cancel before the trial ends.
  • The total is shown on the payment page before you confirm.
  • Coupons can be applied at checkout.
  • Invoices can be downloaded from the Invoices page in your account.

Debit card and bank transfer (EFT) are also available on the Turkish version of the payment page.

Security

Card details are not stored

Card details are entered on the payment provider’s secure page. They are never sent to or stored on Emlivo servers.

Encrypted connection

All pages, including checkout, are served over an encrypted (HTTPS) connection.

Cancel any time

You can cancel your subscription from your account at any time; the next billing is not taken.

Payment questions

My payment failed. What should I do?

Check that the card details and the 3D Secure code are correct, that your card is open to online payments and that there is enough limit. If it still fails, try another card or contact us.

Why was I charged only a small amount?

During the 7-day trial only the $1 trial fee is charged. The plan fee is taken when the trial ends, unless you cancel before that.

Can I use a coupon?

Yes. Enter the coupon code on the payment step before you pay; the discount is shown before you confirm.

How do I cancel?

You can cancel from the Subscription page in your account. If you cancel during the trial, the plan fee is never charged.

Where can I find my invoice?

Invoices for card payments can be downloaded from the Invoices page in your account.

Have a payment question?

Write to us and we will help you with your payment or invoice.