Emlivo Privacy Policy and User Data Security
Emlivo ("we", "the platform") is an AI-powered service that generates promotional content for real-estate professionals and helps manage social-media messages. This Privacy Policy explains what data we collect, how we use it, and your rights. Last updated: September 18, 2026.
1. Data We Collect
- •Account information: email address, full name, company name, phone, title and profile photo.
- •Content data: listings you create, photos you upload, and the generated video/image/text/audio.
- •Connection data: the access token, account ID and username provided by Meta when you connect your Instagram account.
- •Messaging data: when you use the Instagram inbox feature, the content of incoming and outgoing direct messages (DMs), sender ID and timestamps.
- •Payment details: records of subscription and credit transactions. Card details are processed by the payment provider and are never seen or stored by Emlivo.
- •Form and request data: what you write in the property sale, offer, appointment and contact forms.
2. How We Use Data
- •To provide the service: generate listing content, display incoming messages and create AI reply suggestions.
- •Instagram messaging: read the direct messages of the connected account, show them in your inbox, and send replies with your approval or your auto-reply setting.
- •AI replies: produce a suitable draft reply using the incoming message and your knowledge base.
- •To manage your account and ensure security.
3. Third-Party Services
- •Supabase — database and file storage (user data, listings, messages); servers in the European Union (Germany).
- •Vercel — application hosting.
- •Google (Gemini) — text/image generation and AI replies.
- •Kie.ai — image, video and voice generation.
- •Google Maps — map, satellite and street imagery, address and location lookup.
- •Brevo — account notifications and, if you consent, marketing emails.
- •otp.com — sending phone verification codes by SMS.
- •Dodo Payments — subscription and credit payments (issues the invoice as merchant of record).
- •Zernio — Instagram account connection, messages, comments and post management.
- •Meta / Instagram — account connection and messaging (Instagram API).
- •Google / YouTube — account connection and uploading the videos you generate to your own channel.
- •Cloudflare Turnstile — bot protection on forms.
- •Google Analytics, Google Tag Manager, Meta Pixel and OpenAI Pixel — measuring site use and advertising performance; Semust — cookieless site analytics.
- •Only the data required to perform the relevant operation is shared with these services. Each service's own privacy policy applies.
4. Instagram / Meta Data
- •When you connect your Instagram account, with Meta's permission we access only business basics and messages (instagram_business_basic, instagram_business_manage_messages).
- •Direct message data is used solely to provide the inbox and AI reply features; it is never sold or shared for advertising.
- •You can end the connection at any time via "Disconnect"; the access token is then deleted and new messages are no longer processed.
5. YouTube / Google Data
- •When you connect your YouTube account, we ask only for permission to upload the videos you generate to your own channel and to show your channel name and profile image in the panel. You always set each video's title, description and privacy setting.
- •Information obtained through this connection is used solely to provide this feature; it is never sold or shared with third parties for advertising.
- •Emlivo's use of information received from this connection adheres to the Google API Services User Data Policy, including the Limited Use requirements. The connection is subject to the Google Privacy Policy and the YouTube Terms of Service.
- •You can end the YouTube connection at any time via "Disconnect" or from your Google account security settings (myaccount.google.com/permissions); access is then removed and no further action is taken on your channel.
6. Data Retention & Deletion
- •Media you upload and generate is kept while your account is open and deleted when you delete your account. Records we must keep by law (such as invoices and tax reports) are kept for the required period.
- •To delete your account or data, email [email protected]; your request will be completed within thirty days at the latest.
- •When you disconnect Instagram or YouTube, the related access permission and connection record are removed.
7. Cookies
- •Essential cookies keep you signed in and protect the service.
- •Measurement and advertising tools such as Google Analytics, Google Tag Manager, Meta Pixel and OpenAI Pixel run only for the categories you allow in the cookie banner. Semust measures without cookies.
- •The full list of cookies and how to change your choices are in the Cookie Policy (www.emlivo.com/en/cookie-policy).
- •You can delete or block cookies in your browser settings; blocking essential cookies may prevent signing in.
8. Your Rights
- •All your rights under Article 11 of KVKK and how to apply are listed in the Privacy Notice (www.emlivo.com/en/gdpr). Contact [email protected] for any request.
9. Contact
- •For questions about this policy or your data: [email protected]
Contact: [email protected]