Delivery and Refund Terms - Emlivo Subscription Rules
Last updated: June 24, 2026
Emlivo is a subscription-based, AI-powered software service (SaaS) that delivers digital content. This page explains the delivery terms, how the service is delivered, and the conditions for subscription cancellation, our refund policy and the right of withdrawal.
Nature of the service
- •Emlivo is a software service accessed through a web browser and hosted on our servers. No physical products are sold.
- •The purchased subscription is automatically activated in the user's account at the moment the payment is approved.
- •The usage rights included in the subscription remain valid throughout the subscription period.
Delivery
- •The service is delivered digitally and instantly at the moment payment is approved; there is no separate shipping or physical delivery process.
- •Delivery confirmation is provided through the notification e-mail sent to the user after purchase together with the subscription status shown in their account.
- •To access the service the user only needs a valid Emlivo account and an internet connection.
Prices and taxes (VAT)
- •All amounts shown on the Emlivo "Pricing" page and on the payment screen are VAT (value-added tax) inclusive — i.e. they are final amounts with taxes already included. No additional tax line is added at checkout; the amount you see is the total amount to be charged.
- •Payments are processed via Dodo Payments as the Merchant of Record. Payments from Turkey are processed in TRY and payments from other countries in USD. The invoice for these sales is issued by the Merchant of Record, Dodo Payments, and is sent by e-mail after payment.
- •Your card details are never stored by Emlivo; payment is completed on Dodo Payments' secure (3D Secure) checkout page.
Right of withdrawal and its exception
- •Under Turkish Consumer Protection Law No. 6502 and the Regulation on Distance Contracts, consumers have the right to withdraw from distance contracts within 14 days without providing any reason.
- •However, pursuant to Article 15 of the same regulation, the right of withdrawal cannot be exercised for "services performed instantly in electronic environment" and "intangible goods delivered to the consumer instantly".
- •Every subscription starts with a 7 (seven) day trial. A $1 trial fee is charged at the start of the trial; the plan fee is not charged during the trial. If you cancel before the trial ends, the plan fee is not taken.
- •At the end of the trial, unless cancelled, the price of your selected plan is automatically charged to your saved card and the subscription begins. Since the service is performed digitally and instantly, the right of withdrawal falls under the statutory exception once the first charge occurs; cancellation stops the next renewal (access continues until the end of the current period).
- •By checking the consent box on the payment screen when starting the subscription, the user acknowledges that automatic billing will occur at the end of the 7-day trial and that, once they start using the service, the right of withdrawal is subject to the statutory exception above.
- •Nevertheless, the following good-faith rules apply with a focus on customer satisfaction.
Subscription cancellation
- •The user can cancel their subscription at any time with a single click from the "Settings" section of their account.
- •After cancellation the service can continue to be used until the end of the current billing period; no automatic charge is made on the renewal date.
- •You are not required to contact us separately to cancel; however, if you need support, you can reach us at the contact address below.
Credit usage and refunds of consumed credits
- •Emlivo services run on a credit basis. When your subscription starts, the monthly credits included in your plan are automatically loaded into your account; you may also purchase one-time additional credit packs.
- •Each AI generation (image, video, drone shot, voiceover, valuation report and similar tools) deducts the number of credits stated next to that tool from your balance. Credit consumption is the moment the service is deemed performed for that tool.
- •If a generation fails for technical reasons, the credits deducted for that operation are automatically refunded to your balance; no separate request is needed.
- •Credits consumed by successfully completed generations are non-refundable. Once a credit is used in a generation, the digital service is deemed instantly performed, so no monetary refund or re-crediting is made.
- •Purchased but unused credit balance is likewise non-refundable under the "service performed instantly in electronic environment / intangible good delivered instantly" exception; however, it remains usable as long as your account is active.
Refunds and reimbursements
- •Once the 7-day trial ends and that period’s subscription fee is charged to your card, if you have used any of the monthly credits added to your account for that period (i.e. generated an image, video, voiceover, report, etc.), the subscription fee for that month is non-refundable. Once a credit is used in a generation, the digital service is deemed performed for that month. If you do not want to pay the plan fee, you must cancel your subscription before the 7-day trial ends; cancelling during the trial incurs no plan fee (the $1 trial fee is non-refundable).
- •Due to the statutory exception above, there is no standard refund obligation for digital subscriptions or consumed credits.
- •In the following cases, Emlivo may, in good faith, consider a proportional refund: (i) confirmed continuous outages where the service could not be used for technical reasons, (ii) users whose accounts have been mistakenly double-charged, (iii) users who purchase an annual plan and request a refund within the first 7 days without having used the service at all.
- •Approved refund requests are processed to the card used for payment within 14 business days at the latest from the date the request is accepted.
Generated content
- •Visuals, videos, text and other content generated by the user with Emlivo tools belong to that user; even if the subscription is cancelled, the user can export this content from their own account.
- •The procedure for deleting content and data following an account closure request is explained in our "Privacy Policy" and "KVKK Disclosure Statement".
Contact
- •Service provider: Muherrem Batuhan Durmaz
- •Address: Caferağa Mah. Şifa Sk. No: 19, Kadıköy / İstanbul, Türkiye
- •You can also reach us at the e-mail address below for your requests and complaints.
Contact: [email protected]